Shipping & Packaging

SHIPPING:

Your order ships directly from our in-house garage studio, not a drop shipper or warehouse. Most orders ship within 3 business days. We only put work for sale that is already made and in stock. We may offer preorders in the future. 
We do offer local pick up for those in the Austin TX area. Please contact us if you are interested in doing so.

All products are shipped USPS. Please allow 1-7 business days for your shipment to arrive after receiving notice that your order has shipped. DAWN 11:11 Collective is not responsible for shipping times and is not responsible for lost or stolen packages unless shipping insurance is purchased with your order.

LOST/UNDELIVERED:

Unfortunately, Packages/Orders that are lost in transit or undelivered cannot be traced or dealt with unless you have purchased Priority Shipping with Tracking. **STOLEN PACKAGES** are NOT our responsibility. No replacements will be made for lost or stolen packages.

INTERNATIONAL ORDERS:

If you choose "Priority Shipping” or “Priority Express Shipping" your order will be tracked and insured. If you choose "First Class Shipping" your order is NOT tracked or insured. We are not responsible for lost or damaged packages sent First Class.

On average, international orders take 15 days to arrive once they have shipped. International orders that are shipped via the “First Class” option will be tracked by USPS up until the time they leave the Country (USA). After that, tracking becomes unavailable and the situation is out of our hands entirely. If you would like USPS to continue tracking your shipment until it arrives at your specified shipping destination, you must select and pay for the “Priority Shipping” option.

It is your responsibility to know your country’s customs fees/duty. You, the purchaser, are responsible for any customs/importation taxes or fees. We NEVER collect these fees, as you have paid us for shipping only.


PACKAGING:

We are a two person collective and we make all of our products in house at DAWN 11:11 Collective Studios. We maintain a printing, production, and order fulfillment schedule in order to keep things flowing. Loose prints are wrapped in kraft paper and shipped in tubes. Matted prints may be shipped in flats. Framed pieces generally have a customized box made from repurposed cardboard frames, wrapped in bubble wrap and packed with the utmost care. Clothing and accessories are shipped in bags.


RETURNS:

Returns and exchanges are considered on an individual bases and all must be unworn and unwashed to be considered. Return shipping and reshipping fees are your responsibility. 


FREE EXCHANGES:

We offer free exchanges to ensure you get the right fit. Exchanges must be made within 30 days of your ship date. Items must be unwashed, unworn, free of odors or any condition that would prevent the item from being sold as new. Returned items must also come with original tags. We will ship the exchange item to you as soon as possible.